How the System Works

How a shift gets covered

The path an uncovered block takes from open, to broadcast, to a float, to a paid Allied request.

This page is a placeholder. Its structure is fixed; the writing lands in a later phase.

The coverage ladder is how the system covers a block nobody is scheduled to work.

The ladder

When Who hears What happens

01 3 hours before Workers at that house The seat is still uncovered. It stays claimable.

02 2 hours before Workers who can float in The system assigns floaters itself. The empty seats lock now.

03 Same moment, if none fits One manager at a time An Allied coverage request opens. A human places the call.

No screen shows this ladder.

It runs only when the desk would otherwise be empty. A block with one worker present is covered, so its empty seats are never broadcast, floated, or bought.

One pass secures at most 4 hours. Later blocks climb the ladder on their own, so a long empty window is never bought at once.

An Allied request pages the house’s Residential Services Manager, then its Housing Manager, then the Housing Manager on duty, an hour per rung. Nobody else is ever paged.

Why it works this way

The 2-hour lock is one way. Once an empty desk reaches it, its seats stay locked even after a floater or Allied arrives. Nobody should pile onto coverage the house already pays for.

Emptiness is judged when the step fires, so a desk that gains a worker first is never locked at all.

What this means for you

At a staffed desk, an open seat stays claimable until the block starts. At an empty one, your claim must finish before the 2-hour mark. The system decides which, not your clock.